FAQs

How do I place an order online on frannyejewelry.com?

Ordering on frannyejewelry.com is easy and safe. Add any item(s) to your order by clicking "Add to Cart". After your secure checkout, you will be asked to enter your customer information and to select your preferred method of shipping. You can then select your preferred payment method. You can pay with your paypal account or with any credit card as a paypal guest. You will receive full confirmation and shipping notifications.

Where is Franny E Fine Jewelry located?

While we love to travel and connect with other people and places, we spend most of our time in our private studio in the beautiful West Coast city of Vancouver Canada.

How is Franny E Jewelry made?

Every piece of Franny E Fine Jewelry is carefully hand-formed in limited releases. Beginning with alloying our own precious & semi-precious metals, pieces are cut, hammered, sanded, textured, and polished by hand. We believe in creating adornments and objects that will transcend the ages & become heirlooms & objects of desire. Every piece is created by Franny with the help of a small team of localized craftspeople. We honor old production methods ensuring your piece is truly one-of-a-kind.

I don't know my ring size? How can I find out?

We accommodate all sizes. We suggest getting sized by a professional local jeweler in your area. We do not recommend online sizers.

I am located in Vancouver Canada, can I pick up my order?

At this time we are unable to accommodate pick ups or studio visits. Exclusive discount shipping is offered to orders shipped to Vancouver Canada.

Can I ship my order to an international location?

Yes, we ship worldwide.

Where do your materials come from?

We have put in the time to outsource the finest materials to compose our pieces. We are committed to sourcing metals, diamonds, and natural gemstones that are socially, environmentally, and morally responsible. We use reclaimed bronze, fine silver and gold to compose our alloys. It is important for us to continue to build meaningful relationships with our suppliers. To learn more about our sustainable sourcing and processes, please contact us.

My bronze jewelry is discolouring my skin. Why is this happening?

While this is a rare occurrence, you may have an allergy to bronze. We suggest inquiring about gold or silver-plating options or wearing pure solid gold or silver jewelry.

Where can I see or purchase Franny E Fine Jewelry in person?

We are always expanding, adding new stockists, partners, and collaborators every year. We currently stock retailers worldwide. For the nearest showcase near you, please contact us.

I have a custom project in mind. Can I contact you even if there is a waitlist?

We love working with people and companies to bring projects and visions into existence. If your project has a flexible timeline, we would love to hear about your initial ideas and questions. Depending on the complexity of your project, there may be additional custom base costs. For custom communion and commitment jewelry, we suggest a timeline of 4-6 months. Rush options available.

How can Franny E Fine Jewelry be available worldwide if each piece is made by hand?

We keep true to tradition. We believe in company growth while sustaining our promise that each piece is made individually with meaning and intention. Our stockists showcase between ten to fifty pieces at a time.

Are prices subject to change?

Franny E Fine Jewelry prices are subject to change without notice.

How can I request a repair, return, or exchange?

We accept online order returns and exchanges within seven days of receipt for unworn pieces. Shipping is non-refundable. All custom pieces are final sale. For all repair, returns and exchange inquires please contact us.

I saw a certain piece but can't find it on frannyejewelry.com. Is it still available or can I order it?

Our collections are always evolving. Some of our designs may have been archived and are no longer available. For custom inquiries or to request replica versions, please contact us.

Will my frannyejewelry.com purchase arrive gift wrapped?

All Franny E Fine Jewelry arrives in our signature packaging with description and care card.